What is the first step in the ASC model for active listening?

In the ASC model for active listening, attending is the essential first step as it establishes the groundwork for effective communication. Attending involves focusing one's attention on the speaker, both physically and mentally. This means making eye contact, nodding, and displaying open body language to show that you are engaged. By being attentive, you create an environment where the speaker feels valued and understood, significantly enhancing their willingness to share and communicate effectively.

Once this foundation of attentiveness is established, subsequent steps like checking perceptions, clarifying, and paraphrasing can take place. Each of these follow-up actions relies on the initial attentiveness to ensure that the listener fully grasps the speaker's message and responds appropriately. Thus, without the act of attending, the effectiveness of the listening process diminishes significantly.